Terms of service

1What I do

I give one-on-one tech help (at your home, by video or by phone) and tech and AI consulting for small businesses. I work on your own devices and accounts, with your permission.

2Prices

• Home help is paid with tokens: 1 token = $75. Packs: 1 for $75, 2 for $150, 3 for $199, 5 for $315.
• Business help is $175 per hour. Consults: Quick Audit $295, Strategy Session $695, Deep-Dive Scoping $1,500.
• Monthly business plans: Essentials $349, Growth $699, Pro $1,299, Unlimited $2,499. Extra plan hours are $150.
• Website development is quoted up front after a free consult.
• There are no travel fees.
• Prices may change. A change never affects tokens or plans you have already paid for.

3Paying

• Checkout is run by Stripe. I never see or store your full card number.
• Ways to pay at checkout: credit and debit cards, Apple Pay, Google Pay, Amazon Pay, Cash App Pay and Link.
• Pay over time with Klarna or Afterpay may be offered for some purchases. Approval is decided by that provider, not by me, and their own terms apply.
• Businesses can ask for an invoice with net terms (for example, due in 15 or 30 days), payable online by card.

4Business help

• Business help is $175 per hour, billed in 15-minute increments.
• Need more time? We can build a plan that fits, starting with a free 15-minute consult.
• Projects are quoted up front.

5Tokens, rewards and credits

Tokens never expire. Bonus tokens, game rewards, coupons, promos and referral credit ($25) have no cash value, cannot be sold or transferred, and may end at any time without affecting tokens you paid for. One coupon or promo per order unless it says otherwise. I may cancel rewards gained by cheating or fake referrals.

6Booking and cancelling

• Please book at least 24 hours ahead.
• Cancel or move a visit with 24 hours' notice or more at no cost.
• Cancelling with less than 24 hours' notice, or not being home at the visit time (a no-show), costs a flat $50 fee every time.

Refunds and the one-time "short on tokens" pass are explained in the Refund & Cancellation Policy.

7Your part

• Please back up anything important before a visit, or ask me to help you do it first.
• You confirm you own, or have permission to work on, the devices and accounts we touch.
• You may type in your own passwords. I will never ask for your password or card number by email or text.
• Please keep the visit safe and respectful. I can end a visit that isn't.

8My part and limits

• I'll do careful, honest work and explain things in plain English.
• Tech can be unpredictable. I can't promise every problem can be fixed, or that old hardware, outside software or internet providers will work the way we'd like.
• I'm not responsible for problems caused by other companies' products or services, or for data that was not backed up. Advice about AI tools and online services is general guidance, not legal, financial or medical advice.

9Your account

Keep your sign-in email private. You can close your account anytime by texting or emailing me. I may close accounts that are misused.

10Disagreements

If something goes wrong, please contact me first. Most things can be fixed with a quick text or email.

11Changes

I may update these terms. The date at the top shows the latest version. Big changes will be announced on the site or by email.