Refund & cancellation policy

1Tokens

1 token = $75. A quick fix is 1 token, a standard visit (75 to 90 minutes at home, or 1 hour remote) is 2 tokens, and a complex job is 3 tokens. Tokens and never expire.

• All sales final: tokens are not refundable unless no service was provided. Tokens stay good forever.
• Bonus or reward tokens (game rewards or promos) have no cash value.
• Referral credit ($25) has no cash value and cannot be refunded.

2Booking, cancelling and late fees

• Book at least 24 hours ahead.
• Cancel or reschedule with 24 hours' notice or more and your tokens go right back into your account.
• With less than 24 hours' notice, or if no one is home at the visit time, a flat $50 fee applies every time.
• If I need to cancel, your tokens are always returned in full.

3Short on tokens

If you don't have enough tokens for a finished visit, I'll use what's in your account first. Each customer gets one "short on tokens" pass: your balance can go below zero one time, and your next purchase pays it back first. After that, the pass is available again.

4Business help

• Hourly business help ($175/hour) is billed in 15-minute increments. Hours already worked are not refundable.
• Quick Audit ($295), Strategy Session ($695), Deep-Dive Scoping ($1,500): full refund if you cancel 48 hours or more before we start. Once the work has started, they are not refundable. The Deep-Dive fee is credited toward a project if you start one within 30 days.
• Website development: payment and refund terms for each project are written into its own up-front quote.

5Monthly business plans

Essentials ($349), Growth ($699), Pro ($1,299) and Unlimited ($2,499) are billed monthly. Cancel anytime: cancelling stops the next charge, and you keep your plan until the end of the month you already paid for. Months already started are not refunded. Plan hours don't roll over. Extra hours are $150 each.

6Free help

The free 15-minute consult and "Ask a free question" are always free. You will never be charged for them.

7How to ask for a refund

Call or text 763-329-5464 or email kingatlas@kingatlas.com. If no service was provided, refunds go back to the way you paid, through Stripe, and usually show up in 5 to 10 business days. For pay-over-time purchases, the provider (Klarna or Afterpay) adjusts your plan.